Contact Us
Have a question about your PapaPaw WhiskerID? Want to know how it can better fit into your pet’s daily life? Or do you need assistance with an order? You’ve come to the right place.
At PapaPaw, your pet’s comfort, safety, and well-being always come first. Our friendly customer support team is here to help you use PapaPaw with confidence—making every day feeding easier, smarter, and worry-free.
How Can We Help?
Whether you’re setting up PapaPaw for the first time, checking your order status, or need guidance on using a feature, we’re here to assist. Please choose the contact method that works best for you:
Email & App Support
Got a quick question or some feedback? Feel free to email us anytime at:
1. support@papapaw.top
2. You can also reach us instantly through the built-in smart assistant in the PapaPaw app.
We strive to reply within 24–48 hours during our support hours, Monday through Sunday, 8:00 AM – 7:00 PM (PST). Every reply comes from a real, caring support agent who truly understands pets.
PiFi Your Pets,
because love
is personal
Quick peace of mind: PiFi is built to keep your pet cared for and your routine steady—even when life (or Wi-Fi) gets a little messy.